Frequently Asked Questions (FAQs)
1. What is your return policy?
We offer a 30-day return policy on all purchases. If you’re not satisfied with your product, you can return it within 30 days of receiving your order for a full refund or exchange. Please ensure the item is in its original condition and packaging. For more details, visit our Return Policy page.
2. How long does delivery take?
We process all orders within 1-2 business days. Standard shipping takes approximately 3-5 business days. You will receive a tracking number once your order has been shipped. Expedited shipping options are available during checkout for faster delivery.
3. Do you offer international shipping?
Yes, we ship internationally to selected countries. Please note that international shipping fees and delivery times vary depending on the destination. Additional customs or import taxes may apply, and these are the responsibility of the buyer.
4. How can I track my order?
Once your order has been shipped, we will send you an email with your tracking number and a link to track your package. You can also track your order by logging into your account on our website and checking your order history.
5. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are securely processed to ensure your personal information is protected.
6. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We process orders quickly, and once the order has been shipped, it cannot be canceled or changed. However, you can return the item once you receive it.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the item. We will arrange for a replacement or a refund as quickly as possible.
8. How can I contact customer service?
You can contact our customer service team by emailing admin@haz-ventures.com or by calling +1 443-216-9811. Our support team is available Monday through Friday, 9 AM – 5 PM (EST).
9. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased directly from our website. Gift cards are available in various denominations and can be used for any product on our website.
10. Do you have any ongoing promotions or discounts?
We frequently offer promotions and discounts. Please sign up for our newsletter or check the homepage of our website for the latest deals and coupon codes.
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